Customer Care Analyst
Gabrielle’s role focuses on providing support to residential customers and assisting with billing analysis. She helps to oversee the contact center and resolve issues that arise. Prior to joining Ava, she worked as a CivicSpark fellow with the City of El Cerrito, where she drafted a strategic energy plan for the City which included analysis of the City's energy usage and recommendations for increasing efficiency. Most recently, Gabrielle worked at Vital Link Medical Alert Systems, providing customer service and account management to clients. She earned her B.S. in Environmental Science from the University of California at Los Angeles.