Help with Overdue Bills
Ava serves over 162,000 customers who receive discounts on their energy bills because they are income-qualifying. But we know many more customers need help paying their bills, weatherizing their homes, and avoiding disconnection. You may qualify for one or more of the following programs. Follow the links below to learn more.
Energy Bill Assistance Programs
REACH provides one-time emergency payment assistance.
A PG&E program that provides emergency assistance to income-qualifying customers in the form of a one-time energy credit (based on past-due balance). Learn more at hardshiptools.org/MyApp or call (510) 271-9100.
LIHEAP helps low-income households pay their energy bills.
A federally-funded program that offers a variety of services, including one-time financial assistance, free energy efficiency upgrades, and intervention for households in an energy crisis situation, such as having received a disconnection notice.
Match My Payment
Match My Payment is a new PG&E program that matches up to $1,000 toward past due bills.
AMP offers assistance with overdue bills.
A debt forgiveness program that assists CARE or FERA customers with outstanding PG&E balances of $500 or more. Eligible debt may be forgiven up to $8,000. To learn more, visit pge.com/amp or call (800) 743-5000.
Additional Resources
Arrange more time to pay: Having trouble paying your bill on time or in full? Set up a payment arrangement to extend your due date. Log in to your PG&E account at pge.com/myenergy or call PG&E at (800) 743-5000.